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FAQ
Frequently Asked Questions
Will the leather soften over time?
Yes. High-quality leather naturally softens with time and develops a unique patina that enhances the character of the bag.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs are calculated based on your location and the items in your order, and are displayed before checkout is complete.
How long does shipping take?
Delivery times vary depending on your location and shipping method. Orders are generally processed within 1–3 business days. The estimated delivery time is displayed at checkout.
Can I return or exchange my bag?
Yes. Returns and exchanges are accepted within the timeframe specified in our return policy, provided the item is unused and in its original condition with complete packaging.
Are your bags authentic and original designs?
Absolutely. All our products are original designs, crafted with great care, skilled craftsmanship, and high quality standards.
How can I contact customer service?
You can reach our support team through the contact form on our website or by email. We strive to respond quickly and provide personalized assistance.